Immediate openings for Partnership Health Plan clients. 530-515-9469
Redding Therapy & Counseling — Catherine Cundy & Associates

Resources

Insurance & Payment Information

We understand that navigating insurance benefits can feel confusing and overwhelming. Our goal is to make the process as simple and transparent as possible so you can focus on what matters most — your mental health and well-being.

In-Network Insurance Benefits

What Does "In-Network" Mean?

When a therapist is in-network with an insurance company, they have a contractual agreement with that insurance provider to offer services at negotiated rates. As an in-network provider, we bill the insurance company directly for covered services.

Depending on your specific plan, you may be responsible for:

  • Copayments
  • Coinsurance
  • Deductibles
  • Non-covered services

The amount you owe is determined by your insurance plan, not by our practice.

In-Network Plans

We are currently in-network with:

AetnaPartnership HealthPlan (Medi-Cal)

Insurance plans and benefits can vary significantly, even within the same insurance company. We encourage clients to verify their mental health benefits directly with their insurance carrier prior to beginning treatment.

Out-of-Network Insurance Benefits

What Does "Out-of-Network" Mean?

If we are not contracted with your insurance company, we are considered an out-of-network provider. Many insurance plans include out-of-network benefits that may reimburse a portion of your therapy expenses. The amount of reimbursement varies depending on your individual plan and coverage.

Questions to Ask Your Insurance Company

  • Do I have out-of-network mental health benefits?
  • What is my deductible?
  • What percentage of the fee is reimbursed after my deductible is met?
  • Is there a limit on the number of sessions covered?
  • Do I need preauthorization?

Courtesy Billing for Out-of-Network Claims

As a convenience to our clients, we offer courtesy billing for many out-of-network insurance plans. This means we can submit claims to your insurance company on your behalf, helping reduce the paperwork and administrative burden for you.

Important: Payment Is Due at the Time of Service

Because we do not have a contractual relationship with out-of-network insurance companies, clients are responsible for paying the full session fee at the time services are provided. After the claim is processed, your insurance company may reimburse you directly or send reimbursement to our office.

We cannot guarantee reimbursement or predict the amount your insurance company will pay. Clients remain financially responsible for all services regardless of insurance reimbursement.

Why Do Many Clients Choose Out-of-Network Therapy?

Many clients choose to work with an out-of-network therapist because they are seeking:

A therapist with specialized training
EMDR therapy
Trauma-focused treatment
Couples counseling
A specific therapeutic approach
Greater privacy and flexibility

Out-of-network benefits often allow clients to work with the therapist who best meets their needs rather than limiting their options to a specific insurance network.

Insurance Verification & Client Responsibility

While we are happy to assist clients in understanding insurance benefits, insurance coverage is ultimately an agreement between you and your insurance company. Insurance companies may change benefits, eligibility, deductibles, and reimbursement rates without notice.

Clients are responsible for:

Verifying insurance coverage
Understanding deductibles and copays
Understanding out-of-network benefits
Monitoring benefit limits
Paying balances not covered by insurance

Good Faith Estimate for Self-Pay Clients

If you are not using insurance, federal law allows you to receive a Good Faith Estimate outlining the expected cost of services. We are happy to provide this information and discuss fees before treatment begins.

Questions About Insurance?

Our administrative team is happy to assist with insurance questions and help you understand your available options. Whether you are using in-network benefits, out-of-network benefits, or paying privately, we are committed to helping you access the care you deserve.

Redding Therapy & Counseling — Catherine Cundy & Associates
930 Executive Way, Suite 125
Redding, CA 96002

Our Team

  • Catherine Cundy, MA, LMFT
  • Laura Stockdale PhD, APPC
  • Amber Bey, MA, AMFT
  • Heather McCulley MA, AMFT
  • Jaclyn Romo MA, ACSW
  • Tabitha Tidwell, MS, AMFT
  • Michelle Stelt MA, AMFT
  • Carrie Fagan MA, AMFT
Copyright © 2026 Catherine Cundy & Associates — All Rights Reserved.